Return & Exchange Policy

**Return & Exchange Policy**

####**1. Return Eligibility**
– **Timeframe:** Products may be returned within **30 days** of delivery.
– **Condition Requirements:**
– Items must be **unused, unwashed, and in original condition** (e.g., no stains, odors, or damage).
– Original packaging and tags must be intact.
– Proof of purchase (order number or receipt) is required.

**Non-Returnable Items:**
– Customized products (e.g., monogrammed linens).
– Opened or used products (for hygiene reasons).
####***2.Return Process***

1. Initiate a Return Request

Step 1: Contact our customer service team via email at [email protected] within 30 days of receiving your order.

Include in your email:

Order number.

Product details (name, size/color, etc.).

Reason for return.

Attach photos of the item (if damaged/defective).

2. Return Approval & Address Sharing

Step 2: Our team will review your request within 1–3 business days.

If approved, we’ll email you a return authorization number and the return shipping address.

If denied (e.g., item ineligible, policy violation), we’ll notify you with an explanation.

3. Ship the Item Back

Step 3: Securely package the item in its original condition (unused, tags attached, original packaging).

Include: Return authorization number inside the package.

Ship via a tracked carrier (e.g., UPS, FedEx). Retain the tracking number for reference.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Refund Processing

Step 4: Once we receive and inspect the item (allow 3–5 business days):

If the item meets our return policy criteria, we’ll process the refund to your original payment method.

Refunds typically reflect in your account within 5–10 business days (varies by payment provider).

If the item is ineligible (e.g., used, damaged), we’ll notify you and may return the item at your expense.

5. Confirmation

Step 5: You’ll receive an email confirming the refund. Contact us if you don’t receive it within 10 days.

#### **3. Exchanges**
– Exchanges for size, color, or style are subject to availability.
– Contact customer service to confirm stock before returning.

—

#### **4. Legal Compliance & Exceptions**
– **State Laws:** Our policy exceeds minimum legal requirements in most states. For example:
– New York: Customers retain return rights even if no policy is displayed.
– **Fraud Prevention:** We reserve the right to refuse returns for abuse (e.g., frequent returns without valid reasons).

—

#### **5. Damaged or Defective Items**
– Report damage within **48 hours** of delivery.
– Provide photos and a description via email to [email protected].
– We will cover return shipping and expedite replacements.

—

#### **6. Contact Information**
For questions, email **[email protected]**